Shipping & Returns
- Shipping & Returns
If you purchase sale items more than $35, you will get free 3 day delivery service with tracking number.
* Please note: 3 day delivery is not available for Alaska, Hawaii, and P.O. Box addresses in all States.
You will receive the item within 3 business days.
However please note that sometimes it can take a little longer due to time difference.
We provide free shipping for all other items. Shipments will be done within 7 business days. In many cases it will be done more quickly. You will be informed when the product is shipped with tracking number.
We can ship to most part of the United States of America at this moment. We have fulfillment centers in Japan and USA. Products will be shipped from one of these fulfillment centers depending on availability at the time of your order.
Please note that there are restrictions on some products, and some products cannot be shipped to international destinations. In case import duties, or other additional costs are accrued, it is buyer’s responsibility.
You may return most new, unopened items within 30 days of purchase for a full refund at your return shipping cost. If the return is a result of our error (you received an incorrect or defective item), we will pay the return shipping costs.
After you make a return request, the return address will be sent by e-mail after checking which of our fulfillment centers the item should be returned.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return the item from your order.